We make jewellery to be kept, so we stand behind it from day one. Every By Eight piece is covered against manufacturing faults for 90 days from the date you receive your parcel.

Ready to make a claim?

Fill out our Contact Form and our Customer Care team will take it from there.
MAKE A WARRANTY CLAIM

Warranty FAQ
What's covered

Your warranty covers manufacturing defects, including:

  • Faulty clasps and closures
  • Structural imperfections
  • Assembly issues
  • Material defects related to manufacturing

** Please note that natural changes in the appearance of metals are not considered defects — slight discolouration over time is part of the natural lifecycle of fine jewellery.
What's not covered

To maintain full transparency about our warranty coverage, please note it does not cover:

  • Metal sensitivities and allergic reactions — individual skin sensitivities vary, so we are unable to offer warranty cover for reactions caused by our materials. Review each piece’s material composition before purchasing.
  • Natural wear — including natural tarnishing, surface scratches, gradual wear and regular aging of materials.
  • Third-party modifications — any work or modifications carried out on our pieces by another jeweller or third party will immediately invalidate your warranty.
Making a warranty claim?

Submit our Contact Form or email us at hello@byeight.co.nz with the following details:

  • First and last name
  • Order number or proof of purchase
  • Description of the issue
  • Clear photos showing the concern

** These requirements help us verify claims and provide the best possible service — without valid proof of purchase, we are unable to process warranty requests. We aim to review your claim within 1 - 2 business days.