Orders are dispatched from Hamilton, New Zealand on the next business day, excluding public holidays and weekends. You will receive tracking by email as soon as your parcel is on its way.
We currently ship to all New Zealand residential and PO Box addresses.
Rate & Timeframes
SERVICE
DELIVERY
COST
Standard
1 - 3 business days
$6.99
Complimentray Tracked Shipping
1 - 3 business days
Free NZ shipping on orders $98+
** Rural address allow an extra 2 working days.
We ship with NZ Courier, NZ Post and PostHaste, chosen for reliable tracked delivery across New Zealand.
Every order is hand-checked, jewellery box, gift-bag, and dispatched from our studio with tracked, carbon-neutral courier.
∞ BY EIGHT ∞
Shipping FAQ
Shipping delays
We aim to meet all delivery timeframes; however, delays may occur due to factors beyond our control, such as courier disruptions, logistics, or adverse weather conditions.
Once your order leaves our Hamilton studio, By Eight is not liable for courier delays. Unfortunately, shipping delays are a common occurrence and do not qualify your order for a refund — please consider this before making a purchase.
For the latest shipping updates, check with courier company directly using the tracking link in your dispatch email. All orders are dispatched the next business day, excluding public holidays and weekends.
The estimated delivery timeframe is a guide only — we recommend tracking your order using the link provided in your tracking email. In rare cases, courier delays may occur; if this happens, we suggest reaching out to the relevant courier for assistance.
** Please note: We do not offer refunds on shipping fees.
Lost or stolen packages
By Eight is not responsible for packages once they have been marked as delivered. This includes missing, lost, or stolen parcels. To help prevent loss or theft, please ship to a secure and designated address (avoid public locations like hotels), and consider opting for signature-required delivery for added security. Once an order is successfully delivered to the nominated address, By Eight is not liable for stolen or missing packages.
Damaged parcels
By Eight is not liable for any damage once the parcel has been successfully delivered to the nominated address — it is now in your care.
If your jewellery arrives damaged due to delivery handling or a faulty item, please contact us within 3 days of receiving your order at hello@byeight.co.nz.
Redirecting parcels
If you have entered the wrong address, our team may not be able to update it for you in time before it is dispatched. However, you can redirect a parcel through your NZ Courier, NZ Post or PostHaste tracking link, or by contacting them directly.
** Please note that redirecting your parcel may cause delays, and successful redirection is not guaranteed. By Eight is not responsible for any delays resulting from address changes.
Return to sender parcels
If your parcel is returned to By Eight, please contact our Customer Care team at hello@byeight.co.nz to arrange redelivery.
** Redispatch fees may apply. Redelivery or redirection may incur additional shipping costs.
Australia & beyonds
By Eight is New Zealand-based today, with Australian shipping opening soon.
Join the list at the bottom of any page and you will be the first to know when we cross the Tasman.